Sneeze Call Center

Internal reporting for the Sneeze It call center. It shows what is working across the client accounts we make calls for, and flags problems early.

What it reads

From each connected GHL sub-account: calls, text conversations, contacts, appointments and users. From the Sneeze It CCM sheet: dials, leads, appointments and caller stats.

What it reports

• Dials it takes to set an appointment, and which caller set it
• Pickup and conversation rates by hour, day, week and month
• Which text messages get replies and which lead to opt-outs (DND)
• Leads left uncalled and power dialer lists left unfinished
• Outbound number health and other automatic flags

Read-only

The app never creates, edits or deletes anything in GHL, and never sends texts or places calls. Every permission it requests is read-only.

Installing

1. Install from the Sneeze It agency view, not from inside a single sub-account.
2. Select the client sub-accounts the call center works for.
3. Sign in at callcenter.sneeze.it and confirm each client is matched on the Connections page.

Access

Sneeze It staff only. Data is used for internal reporting and is not shared with third parties. Tokens are encrypted at rest.

Support: callcenter.sneeze.it/support